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Existing users – Priority Support

If you are an existing user and already have an account, submit your ticket via the Client Area for priority support.
Tickets submitted via the Client Area are already authorised by your account and will result in much faster issue resolution.

Click here for faster Support »

Quick Links:
  1. Renew/Reactivate Hosting
  2. Renew Domain Name
  3. Nameserver change
  4. Transfer domain name TO us
  5. Transfer domain name FROM us
  6. Submit a ticket to Billing, Sales or Support
  7. Upgrade to SupportPlus for priority technical support

Useful Links:
  1. cPanel Control Panel Login
  2. Client Area Login
  3. Flash Tutorials - Walk yourself through many common tasks
  4. Software & Documents - Popular software and user manuals
  5. Reset cPanel/FTP/Frontpage Password
  6. Server Status
  7. Script Installation Service - Professional script installation for just £10!

Knowledge Base:

Before you submit a new ticket, please check in the Knowledge Base for a solution to your problem - many common errors are quickly resolved here.

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Troubleshooter:

Use the troubleshooter to resolve common problems. The troubleshooter will try to identify what your problem is and suggest an appropriate resolution. If it cannot you will be able to contact technical support.

Community Forums:

For general queries about the service why not try the community forums and receive feedback from other users of our hosting services?

Submit a Ticket:

If the troubleshooter or Knowledge Base couldn't resolve your problem you can submit a ticket to us. We endeavour to respond to all tickets within 24 hours.

View or Update an Existing Ticket:

If you've already submitted a ticket and received your password, please log in below. If you cannot remember your helpdesk login details, please click the Forgotten password link. These login details differ from your control panel login details. If you haven't submitted a ticket before, you won't have login details, an account will be created when you submit your first ticket.

I already have an account:

 
Forgotten password?

Create a new account:

Contact us now: Submit a ticket to Billing, Sales or Support

When you submit your ticket an account will be created for you under your email address.